General
Using the app
Setting up your eSIM
If you want to activate your eSIM by scanning a QR code, follow the steps below.
After purchasing your eSIM plan, you should have received an email with a QR code. Follow the steps below to activate your eSIM plan.
Download and scan the QR code.
Step 2
Customise your plan following the instructions.
Step 3
When you arrive at your destination, make sure you have set ZIM as your default line for data.
Do this by going to your Settings > Mobile Data > Mobile Data (Again) > ZIM
Step 4
Many forget that you need to turn ON Data Roaming for ZIM and make sure Data Roaming for your primary SIM is turned OFF.
To turn ON Data Roaming for ZIM, go to your Settings > Mobile Data > ZIM > Click the toggle next to Data Roaming so that you can see the green bar. This means it’s ON.
Go to Mobile Data > Primary SIM > Click the toggle next to Data Roaming so that you do not see the green bar. This means it’s Off.
It might take a few minutes, but once you see the data bars at the top right of your screen, you're all set.
Activating your eSIM on an IOS device will be slightly different from an Android device. We'll start with IOS, so iPhone users, pay attention.
Step 1
After purchasing your eSIM plan, go to your Settings > Mobile Data > Add eSIM
Step 2
Click on Use QR Code, then click Enter Details Manually.
At this point, you should be on a page titled Enter Activation Code. Keep this page open.
Step 3
Open the ZIM app > Go to your Wallet > eSIM Settings > Click on the three vertical dots in the corner of your eSIM plan for your options.
Step 4
Copy the SM-DP + Address, then go back to the Enter Activation Code page in your Settings and paste it in the space labelled SM-DP + Address.
Do the same thing with the Activation Code, which you can copy on the same page in the app as the SM-DP + Address.
Step 5
Don’t forget to turn ON Data Roaming for ZIM and make sure Data Roaming for your primary SIM is turned OFF.
To turn ON Data Roaming for ZIM, go to your Settings > Mobile Data > ZIM > Click the toggle next to Data Roaming so that you can see the green bar. This means it’s ON.
Go to Mobile Data > Primary SIM > Click the toggle next to Data Roaming so that you do not see the green bar. This means it’s Off.
The steps below are for if you want to scan a QR code to install your eSIM.
Step 1
Go to your Settings > Connections
Step 2
Click SIM Card Manager > Add Mobile Plan
Step 3
Select Add Using QR Code, then confirm by clicking Register.
Step 4
We’re going to keep reminding you to make sure Data Roaming is turned ON for your eSIM plan.
Go to your Settings > Connections > SIM Manager > You’ll see a list of SIMs. Your new eSIM needs to be active (make sure the toggle is green).
Once activated, go back and click Mobile Networks and make sure Data Roaming is turned ON.
Wait a couple of minutes, and it'll be ready to go.The next few steps are for you if you have an Android device.
eSIM activation is slightly different on an Android device to the iPhone. We'll explain how it's done.
Step 1
Go to your Settings > Connections > SIM Card Manager
Step 2
Click on Add Mobile Plan > Scan Carrier QR Code > Enter Activation Code
At this point, you should be on a page titled Add Using Activation Code. Keep this page open.
Step 3
Open the ZIM app > Go to your Wallet > eSIM Settings > Click on the three vertical dots in the corner of your eSIM plan for your options.
Step 4
Copy the Activation Code, then go back to the Add Using Activation Code page in your Settings and paste it in the space labelled Activation Code.
Step 5
Again, let’s not forget to make sure Data Roaming is turned ON for your eSIM plan.
Go to your Settings > Connections > SIM Manager > You’ll see a list of SIMs. Your new eSIM must be active (make sure the toggle is green).
Once activated, go back and click Mobile Networks and make sure Data Roaming is turned ON.