Traveller’s
Frequently
Asked Questions
We understand how important it is to stay connected on your travels. You’re in the right place. We’re here to answer all your eSIM-related questions and more.
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When do I activate my eSIM plan?
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When can’t I receive a refund?
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When can I receive a refund?
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How do I get a refund?
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Transferring my eSIM from one phone to another
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Plans not available
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Why does my device say it’s locked?
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Why isn’t my data plan working?
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Some tips and tricks
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Purchasing a plan before travel
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How do I set up Data Roaming?
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How do I delete my eSIM?
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How do I see which SIM/eSIM has a stronger signal?
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How do I switch between SIM and eSIM?
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Your line for calls
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Your default line for mobile data
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Your messaging
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Label your eSIM and SIM
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How do I activate my eSIM on Android?
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How do I Activate my eSIM on my iPhone?
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What if I bought multiple plans?
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How many eSIMs can I have?
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How do I buy more data?
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What happens if I run out of data?
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How do I check how much I have left? (App users only)
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How do I use my data plan?
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How do I buy an eSIM plan?
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Are you visiting more than one country?
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Choosing an eSIM plan
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Can I use my eSIM for hotspot?
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What if I’ve bought multiple plans?
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How many data plans can I have?
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How do I buy more data?
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What happens when I run out of data?
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How do I check how much data I have left?
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How do I download my eSIM?
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Activate later
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How do I use my data plan?
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How do I buy a data plan?
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How do I download the app?
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Will an eSIM work with my physical SIM?
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What exactly is an eSIM?
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Compatible phones
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How do we do it?
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Who is ZIM Connections?
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ZIM offers mobile plans in the following countries
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